Refund policy

Return & Exchange Policy
At FARAMORE, each pair is carefully handmade with attention to detail. Please review our policy before placing an order.

No Refund

All purchases made at FARAMORE are strictly non-refundable. Once an order is confirmed and shipped, refunds are not provided under any circumstances.

Exchange Only (Within 3 Days)

We accept returns for exchange only under the following conditions:

• Exchange requests must be made within 3 days of receiving the item.
• Items must be unused, unworn, and in original condition, including the original box and packaging.
• Shoes must show no signs of wear, dirt, creasing, or damage.
• Exchanges are subject to stock availability.
• Customers are responsible for return shipping costs.
• Any price difference must be topped up accordingly.

 

Size Exchange Policy

• Size exchange is only available for ready stock items.
• Pre-order items are not eligible for size exchange, as each pair is made upon order.

 

Non-Exchangeable Items

• Items purchased during sale, promotion, or clearance are not eligible for exchange.
• Items damaged due to wear and tear, improper handling, or sizing preference are not eligible.

 

Defective or Wrong Item

If you receive a defective item or the wrong product, please contact us within 24 hours of receiving your order with clear photos for verification.

Final Notes

• FARAMORE reserves the right to reject any exchange that does not meet the conditions above.
• By placing an order, customers acknowledge and agree to this policy.